Outages texting is simple and fast! Text your outage to 55050. You can put any valuable information in your text like "tree on line" or "broken pole." You will receive a confirmation text of the outage report.
- You must have your cellphone number associated with your account.
- You can add more than one cellphone number to your account. You can easily add cellphone numbers through our website or calling us at 866-674-1055.
- If you have more than one account, you can name each account to report specific outages. Example: Account 123456 - House, Account 78910 - Barn. When you have more than one account and text an outage, you will receive a reply text asking which accounts are out or you can select all accounts.
As always, you can still report outages via our toll-free number and our mobile app, SmartHub, if you prefer.