Where to pay your electric bill
Holmes-Wayne Electric Cooperative Policies and Rates
Holmes-Wayne Electric Cooperative is a member-owned, member-controlled Cooperative below are the Cooperative’s operating policies and rates as set forth by the
Board of Trustees.
If you have any questions regarding rates or policies, please contact us.
Service number
Each member is assigned an account number and a map location number, which are printed on the bill along with the name and address. When you call our office concerning your bill or an outage, it is helpful for you to have your account number and the map location number.
Meter reading
Holmes-Wayne is a “self-read” system. We do not employ meter readers to reduce operating cost. Each member is responsible for reading his/her meter and reporting monthly readings along with their remittance. Mark the numbers as they appear on your meter in the appropriate space on your bill. If for some reason you are unable to pay your bill, either write your readings in these squares and mail it to our office or call the reading into the office. Please mark the date of the reading on the stub. Also, you will find it helpful to read the meter on or about the same day each month. All readings and payments are due in our office on the 20th of each month. If you fail to send a reading for two (2) consecutive months, we will read the meter and add a $10.00 charge to your account.
Miscellaneous charges
Returned checks $28.50
Collection fees $20
Reconnect fees $20
After hours reconnect $75
Meter tests $20
Meter reading $10
Billing
Our billing is done a month in arrears. For example, the bill that you receive in early February is for electricity used from your previous meter reading sent in a month earlier, ie: December, 20th through January, 20th.
Minimum bill policy
The minimum monthly residential charge is $11.50, regardless of usage. This charge is to help defray the cost of having service available.
Terms of payment
Our billed rate is “net” and is the amount due by the 20th of the month. The “gross” bill is 10% higher for the first $25 and 2% higher on the remainder of the bill if it is not paid by the 20th of the month.
Budget billing available
Budget billing is available to all residential rate class consumers who have had service at the location for the previous 12 months. You may apply for budget billing on or before June 1 each year. Budget billing begins with the July billing.
1 Bills may be paid by check, Mastercard or Visa only at our Millersburg office Monday-Friday,7:30 a.m .-4 p.m. We do not accept cash at our location.
2 Checks may be dropped off at our 24 hour drop off boxes at both Millersburg and West Salem locations 3 Bills may be paid by mail.
4 Bills may be paid on-line at this web site with checking account, Mastercard or Visa. 5 Automatic Bill Payment 6 Bills may be paid in cash at the following collection stations between the 10th and 20th of each month: All locations of: Commercial and Savings Bank, Killbuck Savings Bank, National City Bank, Apple Creek Bank, Wayne Savings & Community Bank, Ohio Legacy Bank.
Shreve Hardware Shreve
P&G IGA Market Killbuck
First Merit Wooster
First-Knox National Bank Millersburg
Monitor Bank Big Prairie
Farmers State Bank West Salem
NOTE:
Some consumers have recently begun to pay their electric bills using third-party bill-paying services. While Holmes-Wayne Electric has no formal policy in place which allows or prohibits this, we remind consumers that it is their sole responsibility to ensure that their bill is paid and a valid meter reading is received for each billing period by the time specified on the bill. We are not responsible for missed or delayed payments, nor for any charges or fees that may be incurred for missed or delayed payments or meter readings. Consumers using any such service(s) should allow ample time (generally three business days) for payments to be received in our office.
Medical Awareness Certification:Is someone living in your home with a medical condition that requires electrical assistance? If so, you must notify Holmes-Wayne by completing the form below to be added or remain on our Medical Awareness list.
HWEC Medical Awareness list is used to notify you of any planned outages for maintenance and repair as well as uncontrollable outages such as weather conditions or car accidents. During these “standard” outages, the member on the list is given first consideration when your specific line is being restored.
Holmes-Wayne makes every effort to keep power flowing to every members home at all times. Because of factors beyond our control, it is always our recommendation that you create a back up plan in case of a power outage. This may be as simple as having a generator or another location to relocate to if such a case would occur.
Medical Awareness Certification form must be completed on an annual basis.Medical Awareness Certification Form
High bills?
Rate class: Residential/Farm
We make every effort to avoid mistakes in our billing. If you think there has been an error, do this: First, read your meter, then call or visit our office. We will verify the reading is accurate, based on your previously reported meter readings.
If the correct reading shows your usage is substantially higher than usual, you may have a problem with the wiring in your home or in a particular appliance, perhaps creating a dangerous situation. You should have an electrician check this. A good method to see if this is the case is to turn off all appliances and lights, then all the breakers. Then turn on one breaker at a time, with all lights and appliances still off. Check the meter as each circuit is tested. If the meter spins with everything on a particular circuit off, there may be a problem with that circuit.
Sometimes we receive requests to have a meter tested. In these cases, we reserve the right to make a charge of $20 for the meter test if the test shows the meter to be operating properly. If the meter is faulty no charge is made for the test, and the consumer is given credit for any overbilled amount.
Holmes-Wayne Electric Cooperative, Inc. Rates and charges as of November 1, 2006
First 2,000 KWH
7.695 cents/KWH 2,001 to 15,000 KWH
7.649 cents/KWH Over 15,000 KWH
7.593 cents/KWH Monthly charge
$11.50
Sample billing amounts (service charge included):For a transformer of more than 10 KVA, the monthly minimum bill will be $11.50 plus $1 additional for each additional KVA over 10.
KWH used
Current bill 500
$49.98 1,000
$88.45 1,500
$126.93 2,000
$165.40
Rate Class: General Service without demand
First 2,000 KWH
7.415 cents/KWH 2,001 to 15,000 KWH
7.369cents/KWH Over 15,000 KWH
7.313 cents/KWH Monthly service charge
$18.00
Sample billing amounts (service charge included):
KWH Used
Current bill 500
$55.08 1,000
$92.15 1,500 $129.23 2,000 $166.30 The monthly minimum for General Service Without Demand accounts will be the greater of:
(A) $18.00;
(B) $1.30 per KVA of required transformer capacity; or
(C) a contracted monthly minimum.
Rates for Demand and Large Power accounts available upon request.
Security light monthly rates:
The basic rate for security lights apply as follows:
Light on existing pole or member's pole
$6.30 Pole (if necessary, for light only)
$1.00 Transformer (if necessary, for light only)
$1.00
